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Getting Started

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    • Pear Suite Features
      Member Management Templates & Builder Tools Goals Data Management Organizational Settings Pear Suite HUB Control User Dashboard Pear Suite Call Center Mobile App Recommendations External Resources
    • Activities
      Creating New Activities Scheduling Activities Managing Activities
    • Billing & Claims
      Getting Started Managing Claims
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      Community Health Worker (CHW) Enhanced Care Managment - (ECM) Community Supports (CS) PCHI Doula
    • What's New
      Hot Topics Announcements & Release Notes
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    • Member Information Required for Claim

      This article explains the mandatory member information required to generate a claim in Pear Suite and outlines the process for...

      March 2nd, 2026 281 views 2 likes

    • Generating A Claim

      This article explains generating a claim in Pear Suite and ensures that billable activities are documented correctly for reimbursement. Claims...

      February 26th, 2026 519 views 0 likes

    • Activity Time Tracker

      The Activity Time Tracker, located in the top right corner of the screen, helps you track the total time spent...

      March 2nd, 2026 237 views 1 likes

    • Editing a Billable Activity

      This article explains how to modify details for a completed activity, including billing information and member notes, provided the claim...

      February 27th, 2026 336 views 0 likes

    • Configuring Organization's Claims Settings

      Claim Settings in Pear Suite Setting up claims settings in Pear Suite ensures that billing processes run smoothly and claims...

      September 2nd, 2026 537 views 0 likes

    • Billing Providers in Your Organization

      This article explains how to set up and manage billing providers within the Pear Suite Platform. Configuring accurate billing provider...

      February 27th, 2026 349 views 0 likes

    • Setting Up Z-Codes

      This article explains how to manage diagnosis codes, also known as Z codes, within the Pear Suite Platform. By configuring...

      February 26th, 2026 302 views 0 likes

    • Electronic Remittance Advice (ERA)

      If you are using the Pear Suite platform to submit insurance claims, with your organization as the Billing Provider, it's...

      April 27th, 2026 177 views 0 likes

    • Insurance Coverage Check - Members

      Overview Understanding a member's insurance coverage is foundational to delivering effective, coordinated care. The Coverage Check feature allows you to...

      August 7th, 2026 51 views 0 likes

    • Understanding Your Payouts (CHW Subcontractors)

      As of July 2026, Pear Suite recently updated how payments are processed and paid out to subcontractors. This article explains...

      August 3rd, 2026 34 views 0 likes

    • Time-Based Units & Setting Up Time-Accumulation Billing

      Start Setup: To create a new configuration: Click + Add new claim configuration on the right side of the screen....

      September 2nd, 2026 5 views 0 likes

    Popular Articles

    1. Virtual Training Guide for CHW Subcontractors
    2. Compliance Requirements to Bill Under Pear Suite
    3. CHW/P/R Training Programs
    4. Requesting Additional CHW Billable Units For a Member
    5. Virtual Training Guide for Enhanced Care Management
    6. Documentation in the Notes Feature
    7. Tracking and Understanding Claim Status
    8. CHW Quick Start Guide
    9. Smart Dashboard Guide
    Hot Topics

    The BUZZ—new tips, standout features, and what others are using.

    Announcements & Release Notes

    All the official stuff—platform updates and feature rollouts.

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