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  • Pear Suite Features

Pear Suite Call Center

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    • Pear Suite Features
      Member Management Templates & Builder Tools Goals Data Management Organizational Settings Pear Suite HUB Control Pear Suite Call Center Mobile App Recommendations External Resources
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      Creating New Activities Scheduling Activities Editing Activities
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      Getting Started Managing Claims
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      Community Health Worker (CHW) Enhanced Care Managment - (ECM) Community Supports (CS) PCHI Doula
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    • Call Center Overview and Access

      The Call Center is an optional feature in Pear Suite that allows teams to communicate with members and other contacts...

      February 10th, 2026 10 views 0 likes

    • Using the Call Center for Calls and Text Messages

        When the Call Center is enabled, users can make and receive phone calls and send and receive SMS messages...

      February 10th, 2026 9 views 0 likes

    • Call Center Best Practices

      Usage Guidelines Using the Call Center effectively requires regular monitoring and clear communication practices. Teams are encouraged to check the...

      February 10th, 2026 9 views 0 likes

    • Call Center Data Filtering

      The Call Center tab includes filters that help you quickly find texts, calls, and voicemails. These filters make it easier...

      February 10th, 2026 7 views 0 likes

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