What’s New This Release

Search Members Using Partial Member IDs

Finding members by Member ID is now faster and more flexible.

You can now search using just the beginning portion of a Member ID instead of entering the full value.

Additionally, Pear Suite now stores a Short Member ID, which contains the first six characters of each member's full Member ID. This value can be used throughout the platform, including in exports and reporting, making it easier to reference members without sharing Protected Health Information (PHI).

The shortened Member ID is searchable from both the Members page and Quick Search.

Share Diagnosis Codes Across Hub Organizations

Hub organizations can now share Diagnosis Codes with their sub-organizations through a new inheritance setting.

Organization Admins can:

• Configure Diagnosis Codes once at the parent organization level.
• Enable inheritance for individual sub-organizations.
• Continue adding organization-specific Diagnosis Codes alongside inherited ones.

This reduces duplicate setup while helping maintain consistent diagnosis code libraries across connected organizations.

Multiple Signatures on PDF Consent Forms

PDF Consent Forms now support multiple signature fields.

Organizations can create forms that require:

• A member and staff countersignature.
• Multiple member signatures, such as a child and guardian.
• Other signature combinations based on organizational workflows.

This allows the entire consent process to be completed digitally within Pear Suite without relying on external signature tools.

Internal Referrals

Organizations can now send referrals directly to providers within their own network using Pear Suite's new Internal Referrals workflow.

Users can:

• Search for providers using referral information such as specialty, language, or availability.
• Send referrals directly within the platform.
• Track referrals through their full lifecycle, from Sent to Accepted, In Progress, and Closed.
• Receive notifications as referral statuses change.

When a referral is accepted, the provider is automatically connected to the member's care team, creating a more streamlined internal referral process.

More Flexible Claim Status Management

Billing teams now have greater control over claim statuses.

Instead of following a fixed claim lifecycle, authorized users can move claims to any valid status when needed.

This makes it easier to manage corrected or reprocessed claims while helping prevent duplicate submissions during billing workflows.

Store Calculation Results for Every Activity

Calculations can now be associated directly with Activity Templates so that each completed activity stores its own calculation results.

This means:

• Every activity completion keeps its own calculated values.
• Exports include separate calculation results for each activity instance.
• Repeated activities no longer overwrite previous calculation data.

This is especially helpful for organizations that use exports for invoicing, reporting, or operational tracking.

Prior Authorization Codes in Claims Exports

Claims exports now include the associated Prior Authorization Code whenever one exists.

This makes it easier to:

• Audit authorization usage.
• Review billing trends.
• Analyze claim outcomes without manually reviewing individual claims.

Activity Import Templates Show Selected Activity

Activity Import Templates now display the associated activity name directly within the template.

Users can immediately confirm which activity a template is configured to import, making template management easier and reducing setup errors.