As a Community Health Worker (CHW) subcontractor on Pear Suite, your impact grows when your member base grows. More members means more services delivered, more claims generated, and more lives improved in your community. This article outlines practical strategies for expanding your CHW program — from hosting outreach events to building strong referral networks — and explains how Pear Suite can support you at every step.

1. Host community outreach events

One of the most effective ways to enroll new members is to meet them where they are. Community events — whether you organize them yourself or partner with other organizations — give you a direct, in-person opportunity to connect people with the services they need.

Organizing your own event

When planning an outreach event:

• Choose high-traffic locations where the populations you serve are likely to be — community centers, shelters, food banks, local government offices, or public parks
• Partner with local organizations that already have community trust and a physical presence
• Prepare materials in advance: flyers, sign-up sheets, and a way to capture member information on the spot
• Coordinate with your CSM if you need support with logistics — Pear Suite can potent provide canopy tents, promotional materials, and event supplies to help you get set up(subject to availability)

Enrolling members at events using QR codes

Pear Suite's Onboarding Survey tool allows you to generate a unique survey link that can be converted into a QR code and printed on flyers or event materials. Community members can scan the QR code with their phone, complete a short intake form, and be automatically added to your Pear Suite platform — no manual data entry required.

To set up your onboarding survey and QR code:

1. In Pear Suite, navigate to your Organization page
2. Scroll to the Onboarding Survey(s) section and click + Create
3. Select an Activity Template and give your survey a title
4. Click Create Onboarding Survey, then click Update to save
5. Click Copy Link to get your survey URL
6. Use any free QR code generator (e.g. qr-code-generator.com) to convert the link into a printable QR code
7. Add the QR code to your flyers, postcards, and event banners

For full setup instructions, see: Adding a Member: Onboarding Survey

2. Build referral relationships with local organizations

Your community likely has other organizations — case management providers, housing services, food banks, clinics — that serve similar populations. Building working relationships with these organizations creates a two-way referral pipeline that benefits everyone.

• Connect with ECM (Enhanced Care Management) and CS (Community Supports) providers in your county — if they have members who could benefit from CHW services, they can refer them to you
• Conversely, if you're working with members who need services beyond your scope, you can refer them out and build goodwill with partner organizations
• Talk to your CSM — Pear Suite works with a growing network of 250+ organizations across California. We can introduce you to organizations in your area that complement your work

Building these relationships takes time, but even one or two strong referral partners can meaningfully increase your member volume.

3. Leverage the Pear Cares program

The Pear Cares program connects Pear Suite subcontractors with members referred directly from health plans. These are individuals who have been identified as needing CHW support but have not yet been connected to a provider.

• Health plans have large repositories of at-risk members who need services — Pear Cares creates a pipeline from those health plans to your organization
• If you're interested in receiving Pear Cares referrals, speak with your CSM about eligibility and enrollment in the program
• Pear Cares members are already identified as needing support, which means less cold outreach on your end and faster activation

4. Use Find Help to connect members with additional resources

The Find Help integration in Pear Suite allows you to connect members with community resources — food assistance, housing, transportation, and more — directly from within the platform. Organizations that use Find Help often find that it increases member engagement and satisfaction, which improves retention and follow-through on services.

• Find Help can be enabled for your organization by your admin or CSM — ask about turning it on if it isn't already active
• Using Find Help also gives members more reasons to stay engaged with your program, which supports consistent service delivery and claim submission

5. Minimize claim errors to get paid faster

Growing your program isn't just about enrolling more members — it's also about making sure every service you deliver results in a paid claim. Reducing errors in your documentation speeds up the billing cycle and frees up your time to serve more people.

Key practices for clean claims

• Collect all required member information during the first interaction — incomplete profiles are a leading cause of claim rejections
• Complete activities promptly and make sure every activity has a member-specific note attached before closing it
• Use the correct note templates: Initial Assessment template for first Needs Assessment activities, and Progress Note template for follow-up visits
• Use the AI Notes feature as a starting point — but always edit the generated note to reflect the specific member's situation and the services provided
• Review the compliance overview in the help center to understand what triggers a compliance flag

6. Make the most of CHW Office Hours

Pear Suite hosts bi-weekly CHW Office Hours — a 60-minute open session where you can ask questions, learn about new platform features, and hear best practices from other organizations in the network. CHW-focused sessions run twice per month, every second Wednesday at 11:00 AM – 12:00 PM PT.

• Use office hours to ask your CSM questions in real time and get answers without waiting for an email
• Sessions often include a short feature spotlight — a demo of a new or underused tool that can help your program run more efficiently
• You'll hear what other CHW organizations are doing that's working — including tactics for member outreach, event planning, and documentation

Register here for the next CHW Office Hours session: https://www.pearsuite.com/office-hours/.

Need help getting started?

Reach out to your Customer Success Manager — we're here to help you grow. Whether it's setting up your onboarding survey, connecting you with partner organizations, or troubleshooting a claim, your CSM is your first point of contact for anything Pear Suite-related.