If someone no longer needs access to Pear Suite, you can deactivate their account to free up a seat for a new user. Only users with permission to manage users (like those with the Owner role) can take this action.

Steps to Deactivate a User

1. Go to the Users tab from the menu on the left side of the screen. 
2. Find the user you want to deactivate.
3. Click the file cabinet icon on the right side of their name. This will deactivate their account.

Once deactivated, that user will no longer have access to Pear Suite, and their seat will become available.

Important: Always deactivate users instead of changing the name on an existing account. Reusing accounts can lead to compliance issues and cause login problems, such as getting stuck at Multi-Factor Authentication (MFA).

After Deactivation

• To add a new user, click the Add User button in the top right corner, then enter their information.
• To view all users, including both active and deactivated accounts, click Show Deactivated Users under the Add User button.

This helps you keep your user list up-to-date and ensures each person has secure and appropriate access.