09.28.26 Pear Suite Customer Release Notes

🚀 Features & Enhancements

Organization-Level Text Messaging Controls

Description

New organization-level settings provide greater control over whether text messaging is available and which phone number is used for outbound messages. The settings support both Pear 360 and standard Pear Suite organizations.

Configuration

• A new Enable Text Messaging setting controls whether texting capabilities are available within the organization.
• When text messaging is disabled, users will not see options to send text messages throughout the platform.
• A new Send All Text from the Pear Suite Number setting routes all outbound text messages through a shared Pear Suite phone number when enabled.
• Pear 360 organizations can use the shared number for text messaging while retaining a unique organization-specific phone number for calls.
• The text messaging toggle can be used while an organization's messaging campaign is awaiting approval, preventing messages from being sent before texting is available.

User Experience

• When text messaging is enabled, users can access texting functionality throughout the areas of Pear Suite where messaging is supported.
• When it is disabled, texting actions are removed so users cannot attempt to send messages that cannot be delivered.
• Organizations configured to use the shared Pear Suite number will automatically send outbound texts from that number without requiring users to select it manually.

Member Experience

• Members receiving text messages from an organization configured to use the shared number will receive those messages from the designated Pear Suite phone number.

🛠️ Issues & Fixes

Reduced Concurrency Issues During Claim Insurance Updates

Improved claim insurance update processing to reduce concurrency issues. This is a backend stability improvement with no user-facing changes.

Dashboard To-Dos Showing Without Claim Permissions

Fixed an issue where Claim-related dashboard To-Dos could be visible to users who did not have the appropriate claim permissions.

Data Export Date Formatting Not Applying to Question-Connected Data Points

Fixed an issue where the MM/DD/YYYY date format selected for data exports was not being applied to data points connected to questions.

Call Center Contact Displaying as "Unavailable"

Fixed an issue where a Call Center contact could appear as Unavailable when the contact was attached to a member profile.

Duplicate Accounts and Account Access

Resolved an issue involving duplicate accounts and related account access problems.

Duplicate PM/PM Claims Being Created

Fixed an issue that could result in duplicate PM/PM claims being created.

Multi-Choice Data Points Using JSON Array Strings

Updated data point creation to support multi-choice data points provided as JSON array strings.