What’s New This Week

New: Review Requests Tool Is Live

Our brand-new Review Requests feature helps care teams collaborate more easily across structured approval workflows.

Key highlights:

• Clearly separated sections for requesters and reviewers
• Upload file attachments with your request
• Batch review multiple requests in one flow
• Real-time syncing so teams see changes as they happen
• Role-based permissions for requesters, reviewers, and admins
• View requests from dashboards or individual member profiles

Whether you're reviewing housing authorizations or internal referrals, this tool keeps your team aligned and accountable.

Pilot: Member Performed Activities

We’re testing a new tool that lets members submit their own activity responses—directly from their phones.

Early features include:

• One-click links to personalized surveys
• Built-in message templates for easy outreach
• A mobile-friendly experience for smoother submissions
• Improved logic for displaying and processing survey answers

If you’re part of the pilot, we’d love your feedback as we refine this feature!

Claims & Billing Updates

Auto-Sync Claim Status from Availity
Claims now update to “Paid” automatically when payment is confirmed—saving you time on manual tracking.

Fix for Archived Insurance Claims
Claims will now regenerate correctly, even if the member's insurance has been archived.

Block Payments Under $0.50
To prevent billing errors and unnecessary reconciliation, we now block claims that would result in very small payouts.